Enterprise Chatbot: In today’s’ time, Chatbots are becoming more and more prevalent and are put to work in very unique places. Be it the task of collecting data, guiding users through websites, scheduling meetings, translating languages with the help of NLP, marketing, and much more.
We have already seen and went through the “Implementation of chatbots to assist users” which firms the use use of a chatbot by the Enterprises, but here in this article, we will take on the enterprise version of a Chatbot i.e, an Enterprise chatbot.
What’s an Enterprise chatbot?
Enterprise chatbot is an internal software for automating tasks including recruitment, hiring, or payroll.
Businesses have embraced the need to deploy digital AI assistants, i.e chatbot, and have rolled up their sleeves with enthusiasm, reaping impressive results that lead to even more bot projects and even better results.
Use case scenarios for enterprise chatbots
1. Better response time and handling of repetitive employee’s questions.
In a Company, with a decent amount of workforce, an HR-manager has a lot of tasks to do, a lot of questions to answer, and the majority of these questions and tasks are repetitive, and time-consuming, harassing the potential of the individual and company’s money.
Employing enterprise chatbots to these places of work can greatly enhance the response time and free up the HR department for other much important work.
2. Decrease in operational cost by 30%
HR managers perform various repetitive tasks like tracking days off, sick leaves, checkings leave totals, submitting expense claims, responding to emails, and many more. You can set up chatbots to automate mundane tasks so that HR could entirely focus on things that matter.
3. A decrease in cost per hire and an increase in recruiter efficiency
The amount of CVs that the HR-department has to go through is unimaginable and tiresome. A Chatbot can help enterprises in the screening of the candidates according to the criteria set by the HR individuals.
It can also help answer the various Emails which HR receives. The decrease in cost per hire and a 3x increase in recruiter efficiency.
4. Simplifying Onboarding Process
When a new person joins the company, they must read and remember tons of new information. Now they will have tons of queries, of which they need answers to, and here our chatbot comes into play.
Chatbots automate this process and give newbie undivided attention and care. They can send new employees all the necessary guides, and documents they need to need to read.
In the form of a natural conversation, chatbots can ask new employees to fill the required forms and answer questions. The chatbot can assist with answers to all the questions of a newbie.
5. Assign office management tasks to a chatbot
There various non-administrative tasks that need to be handled by someone in a huge office building. This “someone” can be a chatbot that will place orders, track, and pay for office deliveries.
A chatbot can remind you that you are running out of supplies or re-order them by itself. The chatbot can even track and submit office expenses and send you reports on spendings.
6. Create a better scheduling experience for your workers
In a big company, booking a conference room, scheduling a meeting, and keeping up to date with all company activities can be challenging.
With the chatbot’s assistance, your workers will be able to do these things in seconds. Just write to a chatbot that you want to book a meeting.
It can check for the room availability, book it, create an event in the calendar, notify other participants about it, and send a reminder before a meeting starts.
7. Conduct engaging surveys and reviews
Feedback is a very important thing in business, but nobody enjoys filling out massive, complicated surveys. Use chatbots to send engaging surveys that will collect the required information from your workers in the form of regular conversation.
You can also use a chatbot to gather insights and feedback about an employee before his performance review to have a better understanding of his results.
A chatbot can ask your employees questions, analyze responses, and send you a structured report with collected data.
8. Simplify the project management process
You can use chatbots to track tasks of individuals, set and remind about deadlines to employees, and daily stand-ups. Also, it’s possible to use the bot as a time tracker so your employees could submit hours through it or write to a chatbot when they arrive and leave the office.
Using chatbot as a project management tool is beneficial if you have remote workers as it can help to keep everyone connected and on the same page.
9. Get a 32% increase in employees productivity and a 43% increase in employee retention
Using chatbots can help you create an exciting learning environment. This will help to boost your company, and it’s employees’ growth.
Chatbot helps your workers to keep engaged and continuously improve, learn new things, and acquire new skills.
For example, a chatbot can send notifications about new upcoming events, lectures, and seminars that might be useful for your employees.
Also, it can send relatable content like articles, videos, and other materials. Finally, the chatbot can send quizzes or ask a few questions to test your employee.
These repetitive tasks are very tiresome and take away a lot of precious time for each individual, hence decreasing their work effort.
The prospects of an Enterprise chatbot are very engaging and one should have it for their enterprise. For more info about the related topic, you can contact us here