What is AI Chatbot and How AI chatbots are transforming the customer experience?

What is AI Chatbot and How AI chatbots are transforming the customer experience

AI Chatbots: Not long ago, Gartner predicted that by 2020, people will have more conversations with chatbots than with their spouses.

This is not because people no longer like talking to their partners, but because with the rise of Artificial Intelligence (AI) chatbots are getting smarter and more sophisticated.

And yes, the prediction may soon come true. EMarketer predicts that by the end of 2020, more than a quarter of all humanity would use instant messaging programs.

Similarly, experts at Yugasa Software Labs have predicted that by 2021, 80% of businesses will use chatbots.

What is the difference between AI Chatbots?

Two concepts often misunderstood, A.I. and chatbots are fundamentally very different. In short, A.I. is a technology that enables a computer, software, or machine to display human-like intelligence, while chatbots are conversational programs designed to automate interaction, predominantly through a text-based platform.

As a technology, A.I. it enables machines to learn from past experiences, make adjustments to accommodate new data inputs, and “react” effectively in human-like ways.

This innovative technology that has an immense field of practical application in a variety of industries has been seen to transform the way these industries operate.

Chatbots, on the other hand, are another revolutionary invention, especially in customer service and communication space. Traditionally, chatbots were built with a built-in set of template responses that worked in an “if / then” scenario.

At the time of implementation, they were quite advanced; However, with the increasing demands of today’s customers, your limited responses cannot match customer expectations.

The two distinct entities culminate in the sphere of A.I. powered chatbots. An advanced version of the original chatbots, A.I.

Software-based chatbots allow highly intelligent, intuitive, and efficient communication. situated below the umbrella of conversational AI, these chatbots are fully equipped with the potential to examine past conversations to provide, enhance future responses.

A mix of Machine Learning and A.I. enables these solutions to learn from experience and, in some cases, apply predictive analytics to these conversations to provide improved and meaningful communication.

Let’s now take a look at how AI chatbots are redefining the customer experience.

1) 24/7 Customer Service – Customer inquiries can come up at any time of the day, give your live chat staff a break, leave it to the bots. Chatbots answer customer inquiries at any time without human supervision. This improved customer satisfaction rate.

One report suggests that 56% of people would rather send messages than call customer service.

2) The right information for the right people at the right time: Chatbots collect information, prioritize problems, and direct inquiries to the right people in the organization, thus solving problems quickly.

80% of the chat sessions in an organization see their queries being effectively resolved by a chatbot

3) Profitable: invest only once in the Chatbot and your future is promising. This unique investment plan helps your team focus on leads and sales, thereby improving your income.

Chatbots are helping businesses save customer service costs by answering 80% of routine questions, thus speeding up response time

Let’s look at AI chatbots here to improve the customer experience:

When many companies hire highly qualified staff for customer service, they spend a lot of time and money on their salary, but chatbots only need one-time training to get ready and get started.

So the main question is how to save a lot of money that you spend each month on your customer support staff. Catboats are reducing their time and money and focusing on more challenging and innovative tasks that help their complex customer requirements.

Chatbots can provide a reliable level of service to different customers and also handle all communications professionally at all times of the day to provide a reliable level of service. Being super-machines, they provide customer support without errors.

AI can provide more personalized help while maintaining the information stored for the customer service agent in real-time. This is the means by which the agent can use this data to provide the best solutions, according to current requirements.

Many chatbot development companies are embracing this innovative chatbot concept. Chatbots make friends and build relationships faster than humans. Many statistics say that chatbots provide quick response and fast, frictionless solutions to customer concerns.

This is the means by which chatbots are more trustworthy and can deliver more important data to customers than humans. As customers also enjoy the opportunity for verifiable information and quick support, chatbots are preferred by most extreme customers.

AI Chatbots – What is the best AI chatbot?

Well, there are many AI chatbots on the market, but here we will learn about the best:

1. Chatfuel

Best AI Chatbot: Chatfuel helps you create a Facebook chatbot without coding. You can utilize the correcting tools to design chatbots. And you can configure conversation rules on the dashboard.

The bot will use NLP to understand and recognize phrases and will send users predefined responses. You can create a chatbot to serve as a customer service advisor, event assistant, or personal avatar.

2. HelloYubo

HelloYubo is a chatbot engine that can be easily integrated into business operations that involve non-technical users such as sales and customer success teams.

(Unlike Dialogflow and Wit.ai., which are NLP engines that developers can use to empower and enrich chat experiences on a variety of platforms.)

HelloYubo works great when you want to automate some of the customer interaction and then pass it on to actual support or sales agent.

3. Botsify

One of the best Chatbot creators – Botsify helps you create smart Facebook Messenger chatbots without coding. Allows handover and human possession functions.

The platform features chat forms that collect information from users through Chatbot conversations. Botsify has an easy drag and drop interface. Botsify is generated by artificial intelligence and machine learning.

Conclusion

Chatbots are one of the most popular customer engagement ideas that can help you attract more customers and retain them. They allow you to anticipate customer problems and provide seamless solutions.

For that, you need to hire an expert chatbot app development company like Yugasa Software Labs. Yugasa Software Labs can understand your requirements and then offer a solution to improve customer experience.

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