Bots have become a major part of businesses nowadays. From giving an anytime customer support facility to augmenting human productivity, … Read More
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Artificial Intelligence is a big buzzword in the market. Virtual assistance, chatbots, self-driving cars are the talk of the town. … Read More
The world is changing drastically in the field of technology. Technology has touched almost all the fields. It has now … Read More
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Major Reason To Build A Chatbot For Your Business
Bots have become a major part of businesses nowadays. From giving an anytime customer support facility to augmenting human productivity, chatbots are used everywhere. No matter what business you run there is always some set of similar questions asked by the users. So to solve these problems bots were initially used. But now bots have many other advantages and uses too.
If a bot used for customer support round the clock, the human resource is freed from this job and this resource can be utilised in better productive jobs. While developing a chatbot it is necessary to build one with good engagement features. Let us discuss about a few reasons why chatbots are gaining popularity these days.
A chabot is Secure for a variety of reasons:
All the messages sent using a chatbot can be highly secured as they can be end-to-end encrypted. This means the conversation or the information shared is totally inaccessible by a third party.
Social Sharing of Bot and Services is Easy.
A chatbot is highly considered as social app. For example over 2 billion users are active on Facebook which makes it extremely easy to share the bots with friends. With the launch of the latest version of messenger, it is very easy to share a chatbot either in the single chat thread or in a group chat. In this way, bots will be able to coordinate with a wide range of people and thus solve problems quickly in a distinctive manner.
You get User Insights and Stats for Marketing.
There is no other platform than Facebook that can offer enormous user data or insights. While you create a product or a service, it’s best to have the user’s expectations and targeted user’s data. In this way, you also can easily know who is using your bot and for what to propose and when. As a result, it will be very easy for you to render services and products as per your customers through the chatbots.
Chatbots through messengers are popular than other IM Services.
According to Facebook, Facebook Messenger has daily over 1 billion active users. This makes this instant messaging app far ahead of any other instant messaging app. More the popularity more is the chance for you to provide service to your targeted audience. With the number of active users on a daily basis, it makes it a compulsion for business to have a messenger chatbot if you are really willing to grow.
Chatbot messengers are one of the fastest evolving IM:
There is no single reason given by Facebook to its users to not stick to the app. Almost all my friends are on Facebook and it’s very easy for me to share information with my friends. That is why to engage an audience it brings some amazing updates. This the major reason why this IM is winning in the market. If you are having a messenger bot, you will be reaching billions of users across worlds. Now you yourself think of the fact that when you are able to connect to billions of people within seconds with your chatbot, how much your business can grow.
To grow your business faster, you definitely should have a chatbot designed from a good developer today!
Artificial Intelligence To Reshape Mobile Landscape
Artificial Intelligence is a big buzzword in the market. Virtual assistance, chatbots, self-driving cars are the talk of the town. Also according to a research, this has been the highest searched topic on the internet. According to the latest report, Alphabet put around $30 billion to unleash artificial intelligence technology. Not just this but many superpower countries are also mainly focusing on AI development.
With all these facts we can say that the business world is highly moving forward towards AI. While AI is bringing reforms in various sectors like healthcare, education, and entertainment, the major change can be seen in the mobile industry. The mobile app industry has used the AI technology quite well which is paving some new ways to meet user expectations.
Let us look at some of the ways AI is reforming the mobile industry.
Better Conversational Experience:
There used to be a big gap between user and brands. But now AI is filling this gap and bringing users and brand closer. The technology in the form of Chatbots is providing a great conversational experience to users and also the company. This is not only managing numerous clients at a time but also is satisfying user’s need by providing personalized products and services. According to a survey, almost 95% of users feel that customer service and its standard has increased with the introduction of Chatbots. Also by another survey, it is expected that almost 80% of the companies will include chatbots by 2020. This clearly indicates that AI is highly affecting the mobile market.
Seamless Search Experience:
AI has been a great tool in searches. This technology is allowing users to not only search with words but also by using images and voice. This technology is also allowing users to search for things in their natural language. This has taken the mobile user’s experience to the next level. It has been a necessity of all mobile app companies to have voice recognition and image search facilities that have increased new possibilities in the mobile industry.
According to a survey, almost 25% of the users never return to the same app after their first use. Thus, to minimize these numbers app developers are using AI now. This technology allows UI/UX developers to design apps by understanding the psychology of humans. Also, this allows users to use various in-app gestures, which makes their app experience more interesting.
Improved App Security:
The biggest concern of an app industry is the security. AI technology highly focuses on security. With parallel technologies like machine learning, the technology will predict the app security and vulnerabilities level. This technology keeps an eye on the user and their behavior pattern and alerts if anything suspicious is found. This technology also recommends and implements changes to improve app security. The AI also allows app developers to find security holes and backdoors easily reducing the risk of security threats.
AI And IoT:
AI and IoT are almost mutually related. One is helping in the development of others. This technology enables connected devices to collect real-time data and take decisions on their own. AI-powered mobile apps allow connected devices to learn from the information exchange pattern and act accordingly. According to a report, there will be 50 billion connected devices by 2020, which means there will be a higher demand for AI-powered devices.
Artificial Intelligence technology is slowly revamping the mobile industry. It is collecting real-time data, understanding human emotions and provides a personalized experience. Thus, the future of the mobile economy with AI is surely going to be humongous.
Transformation of Homes into Smart Homes using IoT
The world is changing drastically in the field of technology. Technology has touched almost all the fields. It has now slowly created a buzz in home makings also. Now is the era for smart homes. A smart home is a term given for a home that uses web-association gadgets to run through remote sensing devices. The home automation or the smart home technology gives more safety, support, and reliability to the owner of the house by letting them run their home appliances smoothly. This can be done just by tapping on a smart home application installed on your smartphone or any other similar device. The best part is this technology functions as per the preference of housemates.
Many companies in the world were working for smart homes projects for years. Initially, radio signals were used to send and receive commands. But now with the advancement of IoT, it is far easy to send and receive commands. Thus, IoT is used in smart homes. Today, many giants like Google, Apple, and Amazon are working day and night to build smart home appliances. Apple HomeKit and Google Home are some of the best examples of smart home appliances available in the market.
With the presence of such devices, human lives have been easier and far more advanced. People get things done within seconds even without physically moving. We have seen many smart home products being developed in every phase of life. Let’s talk about some of the products that are transformed by smart home technology.
Smartphones: Smartphones have become so important in our lives that we can’t even imagine a second of our life without them. Today we are able to do most of our daily tasks using smartphones which were previously restricted to only some devices.
Smart Lightings: My friend is a really lazy person. For him to just switch off a light at night or while going out was a burden. But with the development of smart lights, his life has become so easy. Smart lights detect whether there is a person in the room or not and thus turns on or off the light automatically. This has made life easier and also helped in saving electricity.
Smart Television: All the previous televisions were such that we could not use internet on them as we do on our smartphones. But now with the development of smart television, it is possible to connect the internet on it and watch anything online. Televisions these days also have a voice or gesture recognition ability allowing the viewer to get things done using gesture or voice. This is really an interesting device to be around.
Smart Cameras: These are the devices through which a user can easily have an eye on their homes from any part of world. These smart cams will let you see live videos or recorded video streaming of your home or office, whenever you wish. This is very helpful for security purpose. This also can be used many times to keep an eye on your children who are alone at home when you are away.
Smart ACs: It is the worst thing to wake up to adjust or turn on or off your AC while you are sleeping. So here we have smart ACs which can turn on or off and also can adjust the temperature automatically. So there is no need to ruin your sleep or even if you forget to turn off the AC while you are away it’s not a problem if you have a smart AC.
One of the most important advantages of this technology is that it will give peace to the house owner. The owner need not always worry about turning off the appliances. It also saves lots of energy and saves your money as well. Even kids or older people are safe as you don’t need to worry that them having forgotten to turn off the appliances. The most important thing is it provides great safety to housemates. Thus, IoT is playing a great role in changing a normal home into a Smart Home.
Conversational Banking As A Service
Customer support and customer interaction is a major task in most of the companies. Customer interaction techniques are changing and evolving day by day. The banking sector is also very keen to change its customer interaction techniques. Banking field needs to evolve regularly to meet these customer needs.
Self-service banking was first introduced through the introduction of ATMs. 1990 saw its first ever significant digital revolution in the banking field. Graphical web browsing and internet technology made lots of reforms in many businesses. Though internet banking is very famous among users nowadays, it had to travel a long and difficult path to reach everyone’s home.
Conversion banking is simply a self-service banking channel. Conversational banking is highly unique and provides numerous benefits over other banking channels. Conversational banking is normally a bi-directional interface between bank and user. Here a conversation can be initiated by any of the parties, either bank or the user through voice, text or visual interface. Most of the response given by the bank are machine generated but sometimes during more difficult situations a bank staff may be delegated with the response.
There are many ways by which conversational banking can be delivered. Few of which are as follows:
· SMS texts.
· Robots And Avatars.
· Automated Sign Language.
· Voice Assistance.
The conversational interface offers many benefits over typical app capabilities and features. The conversational interface offers a more user-friendly environment than a typical app. While using an app a person should only use some particular way of conversation of commands as per mentioned. But with a conversational interface a person can phrase their words and sentences as per their wish and interact with the bots. People who would not want to follow a particular word format are more attracted to such technology. The ease of such conversational interface becomes more apparent even before a user has started a conversation, as this interference does not require any installation. This also saves a lot of time of the user and saves them from frequent update and installation.
Conversational interfaces also offer better user convenience as it has a voice assistance facility. The voice assistance facility is provided on the hands-free conversational channels. This provides quick access compared to paying attention to screen visuals and manually typing messages. The popularity of voice assistance can be easily seen by Google’s announcement of more than one billion devices will now be supporting its voice technology.
However, there are some major differences between voice and chat-based conversational interfaces. One interface will be better suited to one kind of user and the other with other kinds of user. It depends on user preference and needs. Chat based interfaces are more private and generally are limited to personal devices. This provides greater security and privacy instead of products intended to be used by a group like smart TVs.
Further, it has many advantages in the banking sectors. Some of the advantages of using conversational technology are listed below:
· It is available 24*7 for every individual user.
· It helps to take better decisions considering users past interactions.
· It reduces cost as it decreases the number of human agents.
· It is a very accurate and consistent technology with lesser errors.
· It is a self-learning technology as it improves with every decisions and interaction.
· It supports all users not just customers.
· It provides deeper customers journeys beyond banking.
These are only a few of the many advantages of conversational service in banking. Conversational service saves the time of both the bank and users. It also attracts users to their bank. Above we have discussed about many types or forms by which conversational banking can be delivered to users. We also explored about the major advantages of conversational interfaces. So having a look into recent trends and by considering above points we can conclude that conversational banking is one of the best services a bank can provide to its users.