Privacy Policy

Yugasa Technologies Pvt. Ltd. (“Yugasa”, “we”, “our”, or “us”) respects the privacy of businesses, professionals, and individuals who interact with our websites, platforms, and services. This Privacy Policy explains how Yugasa collects, uses, processes, stores, and protects information when you visit www.yugasa.com, engage with our service pages, submit lead forms, or use any Yugasa-operated service or platform (collectively, the “Services”).

By accessing or using any Yugasa Service, you agree to the terms described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to all Yugasa offerings, including but not limited to:

• Agentic AI Services
• On-Demand Staffing and AI Talent Engagement
• AI Sales Automation Platforms and Solutions
• Lead forms, consultation requests, demos, and enquiries
• Situations where Yugasa engineers, AI specialists, or consultants work with client teams
• Any current or future Yugasa-owned platforms, tools, or automation systems

This Privacy Policy serves as a single, unified framework across all Yugasa services.

2. Information We Collect

The nature of information collected depends on the service model under which you engage Yugasa.

When you submit enquiries, book consultations, or request demos, we may collect:

• Full name
• Company or organisation name
• Email address
• Phone number
• Job title or role
• Industry and business size
• Any information voluntarily provided through forms or communications

When you engage Yugasa for AI development or automation, we may collect:

• Business workflows and operational requirements
• Sales, marketing, or internal process data
• System architecture details and integration requirements
• API access, credentials, or datasets (only when authorised)
• Documentation required to design, deploy, or operate AI agents

This information is used solely for delivering agreed services.

When you use our on-demand staffing model, we may collect:

• Company hiring requirements and role descriptions
• Project timelines and engagement details
• Professional information of candidates or consultants shared with consent
• Communication records related to staffing coordination

Yugasa processes such information strictly for staffing and engagement purposes.

When you use Yugasa platforms or tools, we may collect:

• Account credentials (usernames and encrypted passwords)
• Usage logs and activity data
• IP address, browser type, and device information
• Diagnostic and performance-related data

This data supports platform operation, security, and reliability.

3. Purpose of Data Collection

Yugasa collects and processes information for the following purposes:

• Responding to leads, enquiries, and consultation requests
• Delivering agentic AI development and automation services
• Providing on-demand staffing and professional services
• Operating and maintaining AI sales automation platforms
• Integrating AI systems with client-approved tools
• Improving service quality, reliability, and functionality
• Meeting contractual, regulatory, and legal obligations

Information is not collected or processed for purposes unrelated to service delivery.

4. Legal Compliance and Data Protection

This Privacy Policy is aligned with:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Digital Personal Data Protection Act, 2023 (DPDP Act)

In line with these laws:

• Personal data is processed for lawful and disclosed purposes
• Consent is obtained where required
• Users are informed of their rights regarding personal data
• Reasonable safeguards are applied to protect data

Users may request access, correction, or erasure of personal data, subject to legal and contractual requirements.

5. Use of Artificial Intelligence

Yugasa uses artificial intelligence technologies to:

• Design and deploy custom agentic AI systems
• Automate sales, publishing, and internal workflows
• Execute tasks based on client-defined objectives
• Process client-provided data to generate outputs for the client’s use

Client data:

• Is used only within the scope of the agreed service
• Is not shared with other clients
• Is not used to train public or third-party AI models

6. Data Storage and Security

Yugasa applies industry-standard security practices, including:

• Secure cloud infrastructure
• Encryption of sensitive information
• Access controls limited to authorised personnel
• Regular system monitoring and updates

Data access is restricted to what is necessary for service delivery.

7. Data Sharing and Disclosure

Yugasa does not sell or rent personal or business data.

Information may be disclosed only in the following cases:

• Legal or regulatory requirements
• With explicit client consent for integrations or collaborations
• With trusted service providers under confidentiality obligations
• For internal processing necessary to operate Yugasa services

8. Confidentiality of Client Information

Yugasa recognises the confidential nature of client data. Accordingly:

• Client data is isolated per engagement or account
• Information is not shared across clients
• Data is not used for advertising, promotion, or benchmarking
• Yugasa personnel are bound by confidentiality obligations

9. Your Rights

You have the right to:

• Request access to your data
• Request correction of inaccurate information
• Request deletion of data, subject to legal or contractual duties
• Request a copy of stored personal data

Requests may be submitted using the contact details below.

10. Data Retention

Data is retained only for as long as necessary to:

• Deliver services
• Fulfil contractual commitments
• Meet legal requirements

Upon service termination or account closure, data is removed or anonymised within a reasonable timeframe unless retention is required by law.

11. Third-Party Integrations

Yugasa services may integrate with third-party tools or platforms authorised by the client. Such integrations:

• Occur only with client approval
• Are governed by third-party privacy policies
• Are limited to functional service requirements

Yugasa is not responsible for third-party data practices.

12. Updates to This Privacy Policy

This Privacy Policy may be updated periodically. Changes will be published on this page with a revised effective date. Continued use of Yugasa services indicates acceptance of the updated policy.

13. Contact Information

For questions, data requests, or privacy-related concerns, please contact:

Email: contact@yugasa.com
Website: https://www.yugasa.com